Returns Policy

We offer a 14 day returns policy for which to return your item to us for a refund, from the date the item was received. The item must be in pristine condition and come complete with the original undamaged packaging. The cost to return must be covered and organised by the customer.

Request A Return

Please use the contact us page and select the returns option.

Please complete the returns form with your name, order reference and address. Missing information may cause a delay.

To return the product(s), you should package the parcel securely (making sure you include a note of your name and address) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail or, if the Product(s) are too bulky to return by mail, then by a suitable carrier, to the following address:

Returns Address

Simpson & Partners Returns Dept
Unit 8 Kemble Business Park
Crudwell
Malmesbury
SN16 9SH

We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to us. We accept no liability for any loss or damage of Product(s) occurred in transit to us.

Consumer cancellation rights

You may cancel a Order at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you.

If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (see below).

To cancel a Contract, you must clearly inform us:

  • in writing, giving us your name, address and order reference; or
  • by completing and submitting our cancellation form available on the website (here)