Introduction
The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information we hold about you. This privacy notice explains how we collect, use, share and protect your personal information.
If we update this notice, we will post any changes on our website so that you will always know how your personal information is being used or shared.
Who is responsible for your data?
In this section "we" and "S&P" refer to Simpson & Partners (EV) Ltd. Simpson & Partners (EV) Ltd is the "data controller" for your personal data, which means we have legal responsibility for how we collect and handle your data.
How to contact us
You can contact us in writing at:
Simpson & Partners (EV) Ltd, Unit 8, Kemble Business Park, Malmesbury, Wilts, SN16 9SH
Alternatively email us at support@simpson-partners.com or send a message through the contact us page on our website.
1. Your personal information
What is personal information and what is processing of personal information?
Personal information (or data) is any information relating to you and that — alone or together with other pieces of information — gives the person that collects and processes such information the opportunity to identify you as a person. It can be your name, some form of identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural, or social life.
Processing of the information means any action with your personal data, for example collection, recording, organisation, structuring, storage, use or disclosure by any means.
2. What personal information do we collect?
We may collect the following types of personal information from you when you purchase or use S&P services or products:
Contact details
Information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.
Transaction information
Records of the products and services you purchase from us.
Payment information
Credit/debit card details and bank account details you provide to make payment for the products and services you purchase from us.
Delivery information
Information relating to the delivery of our products to you.
Device information
Information about the smartphones, mobiles, computers, or other electronic devices you connect to our products, website, or S&P app — including device type, operating system, browser and connected applications, plus your internet service provider and mobile network.
Customer support records
Records of your discussions with our customer support teams. We may also monitor and record phone calls to make sure we are living up to our standards as well as relevant laws and regulations.
How you use S&P products
Information about how you are using S&P products and services and their performance.
How you use the S&P app and website
Information about the pages you look at and how you use them.
Location information
Information about your exact location when you choose to share it with us — for example to set up location-based behaviours in the S&P app.
You are not required to provide any of the personal information described above to us. However, if you do not do so, you may not be able to use our products and services, or the functionality of our products may be reduced.
3. What do we use your personal information for?
It is important that you understand what we do with the data that we hold about you. We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you) and use it for purposes such as testing our IT systems, research, data analysis, improving our site, apps and products, and developing new products and services.
| Personal information used | Purpose of data collection |
|---|---|
| All the personal information we collect | Provide our services to you and maintain your account |
| Transaction and payment information | Take payment for our products and services |
| Delivery information | Deliver products to you |
| Records of your discussions with our customer support teams | Answer your queries or complaints |
| How you use our products | Maintain and improve our products and services |
| How you use our apps and website | Data analytics and statistical research to understand how our products are used |
| Device information | Staff training and developing new products and services |
| Transaction information | Determine products and services that may be of interest to you |
| Contact details | Direct marketing and validating referral scheme applications |
| All the personal information we collect | Investigating misuse of your account, fraud, and debt collection |
4. How do we protect your personal information?
We take technical and organisational measures to ensure personal information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
For example, we make sure that access to our systems containing personal information is only allowed to our employees if they have a genuine business reason for accessing that data.
Where we share personal information outside S&P — for instance as part of a research project — the data is anonymised before it is shared with project partners.