Your serial number is important for helping us identify and troubleshoot your charger. There are several places to find your serial number outlined below:
Locate the card that came with your charger
This is a credit card sized reminder that includes your serial number and pin and is provided with your order
If you have the charger connected to your app
If you have access to our app then you can find the serial number below:
If you don't have the charger registered
It should appear as an available charger (when stood within bluetooth range, and the charger is powered on), and the serial number will appear below.
If you have named the charger then it might display your name instead of the serial here.
Opening the installer section of the app and it should appear there
If the charger is named, you can open the installer menu and scroll down to see the serial
If you still can't find the serial.
The serial is provided on a sticker on the side of the unit, underneath the metal front.
This can be removed and lifted off.
Ensure that the unit is powered off before proceeding and request help from a professional if you require additional assitance
