Question 1

What charging speeds do your stations support?

Accepted Answer

Our standard residential units deliver 7kW AC via a single-phase connection — sufficient to fully charge most EVs overnight. For commercial deployments, we offer 22kW three-phase AC chargers that can replenish a typical battery in 2–3 hours, ideal for workplace and hospitality settings.

Question 2

Are your chargers compatible with all electric vehicles?

Accepted Answer

Yes. All Simpson & Partners chargers use the universal Type 2 connector, which is the European and UK standard. This ensures compatibility with every major EV manufacturer including Tesla, BMW, Mercedes, Porsche, Hyundai, Kia, and more.

Question 3

Can I schedule charging sessions automatically?

Accepted Answer

Absolutely. The Konnect app allows you to configure smart overnight scheduling — set your preferred charging window and the system will automatically optimise around off-peak tariffs, reducing your energy costs by up to 40%.

Question 4

Can I start or stop charging remotely?

Accepted Answer

Yes. Through the Konnect app, you can initiate, pause, or terminate any charging session remotely. You also receive real-time notifications on session progress, energy consumed, and estimated completion time.

Question 5

What happens during a power outage?

Accepted Answer

Our chargers are equipped with integrated surge protection and graceful shutdown protocols. When power is restored, the unit performs a self-diagnostic check before resuming any interrupted session — no manual intervention required.

Question 6

Do you support vehicle-to-grid (V2G) technology?

Accepted Answer

V2G capability is on our active development roadmap. Our hardware is already designed with ISO 15118 compliance in mind, which means existing units will support bidirectional energy flow via a firmware update once V2G standards are finalised in your region.

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