My charger won’t connect to my wifi — Support

If your charger isn’t connecting to Wi-Fi, it won’t be able to access smart features, firmware updates, or remote support.

In order to change/update any Wi-Fi settings you will need to be within Bluetooth range (approximately 5 metres) and connected to the charger.

If your charger keeps dropping out of wifi or not connecting, try resetting the wifi connection by following the below steps

Follow the handy WiFi Setup Guide

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Use the steps below to identify and fix the issue.

Incorrect Wi-Fi password or network name - check if the network has symbols such as " ' or () ect in the SSID
Weak Wi-Fi signal at the charger’s location
Security Settings on your network
Incompatible router settings (e.g. using only 5 GHz)
Charger or router needs restarting

Check Network Compatibility
- The charger supports 2.4 GHz Wi-Fi only
- If your router uses 5 GHz or mixed mode, ensure 2.4 GHz is enabled
Double-Check the Password
- Passwords are case-sensitive — confirm special characters, spaces, or capital letters
- This can also be copied/pasted directly from the settings app on your device.
Improve the Signal
- Move the router closer, use a Wi-Fi booster, or consider mesh Wi-Fi
Restart Devices
- Power off your router and charger
- Wait 30 seconds, then power them back on
- Retry connecting via the Simpson & Partners app
Use Manual Setup
- In the app, choose “Set Wi-Fi Manually”
- Enter your network name (SSID) and password manually
Re connect the charger with your wifi network following the below video

Ensure your charger is within range of a 2.4 GHz Wi-Fi network, your password is correct and the signal strength is good.

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If the issue persists, contact your internet provider/wifi forums for more support.