Self service
Find answers and fix issues in moments, day or night
Fault Finder
Select the category that best describes your issue and we'll walk you through step-by-step troubleshooting.
Your charger has no lights and appears completely dead.
Your charger is not connecting to the internet.
Your charger appears fine but the vehicle won't charge.
Charging may be affected by a smart tariff or schedule.
There may be a problem with the cable or connection point.
You're experiencing issues with the S&P app or an error message.
Flashing red light or hardware fault — further investigation needed.
Your issue doesn't fit the above categories.