If no lights are showing on your charger, there could be several reasons. Use the following steps to find out why the lights aren’t displaying as expected.

Does Your Charger Still Charge Your Car?

• If your charger is powering your car, the lights might be turned off in the app settings.
• If it is not charging, the charger might not have power. Follow the steps below to check.

Check the Status Lights Setting

• Open the Simpson & Partners app and check that the “Status lights always on” setting is enabled.
• This setting controls when the lights are visible on your charger.

Check the Mains Switch or Breaker

• Ensure the charger is receiving power by checking the mains switch or circuit breaker.
• Make sure the switch or breaker is turned on.
• If the breaker trips or won’t stay on, contact a qualified electrician to investigate.

Check the App for Notifications

• Look in the app for messages like “charger disconnected from the cloud” or other warnings that might explain the issue.

Contact Support

• If your charger has power but no lights and does not charge your car, please contact Simpson & Partners support for further assistance.

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