The lights on the Simpson and Partners charger are used as a simple tool to indicate the status of your charging session. Details of exactly what each colour means can be found on the quick start guide available for download here

There are 2 lights, one is the status light, the other is the courtesy light which should illuminate for 20 seconds when the charging flap is open. If these are not displaying correctly the below troubleshooting steps will help establish a resolution.

Does the charger still charge your car?

• If your car charges as expected then it is likely that the status light setting in the app is "off"
• If the car doesn't charge, it is possible that the charger dosn't have power. Please check the Main Switch/RCBO is on and working correctly.
• Please also check in our app as this will display charger status such as "charger offline"

‍Check the Status Light setting.

Check the Simpson and partners app to ensure that the Status lights are set to "always on". If this is off please toggle it to "on"

Check the Main Switch/RBO

Check the main switch/RCBO to ensure that it is on. This ensures that the charger is receiving power. If the main switch/RCBO won't stay on or resets as soon as you flick it, please contact your electrician as it will likely need replacing. This is not covered by our warranty.

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If both the above steps have been checked and there are still no lights on the board, and the app is showing as "charger offline", please raise a support ticket and we will investigate further