If your charger lights are showing as normal but the car isn’t charging, it usually means the charger and vehicle aren’t communicating properly.

Common reasons

• The car isn’t requesting charge (battery full, timer active, or charge limit set).
• Cable not fully connected or is damaged.
• Vehicle charging fault.
• Smart charging schedule is active.
• Power supply limit reached.

Steps to fix the issue

1. Check your car’s settings
   • Make sure charging is enabled.
   • Confirm there’s no charge limit or timer preventing charging.
2. Inspect the cable connection
   • Remove the charging plug and firmly re-insert it until it clicks.
   • Check both ends are fully inserted.
   • Look for dirt, damage, or debris on the connectors.
3. Override smart charging schedules
   • Press the button on the charger to override.
   • Open the Simpson & Partners app to check if a schedule is active.
   • If using a smart tariff (e.g. via your energy provider’s app), confirm it is working correctly.
   • Try starting charging again after overriding.
4. Try another vehicle or cable (if available)
   • This helps identify whether the issue is with the car, the charger, or the cable.
5. Check charger status in the app
   • If the app shows the charger is “ready” but the car still does not respond, the issue is usually on the vehicle side.

Quick summary

• Normal lights but no charging = communication problem.
• First check your car’s charging settings and the cable connection.
• Override smart schedules and retry.
• If the charger shows “ready” but your car won’t charge, the issue is likely with the vehicle.

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