If you're seeing a message from Octopus Intelligent that your charger needs an upgrade, it's likely that your charger's hardware version isn't compatible with Octopus Intelligent. This guide explains why and what you can do about it. Why This Happens • Octopus Intelligent relies on a communication protocol called OCPP, which requires certain hardware capabilities. • Only V2 and V3 Simpson & Partners chargers support this protocol. • V1 chargers do not have the required memory or processing power to work with Octopus Intelligent. How to Check Your Charger’s Hardware Version 1. Open the Simpson & Partners app 2. Go to Settings 3. Tap on Info 4. Look at the Firmware Version Use the first number of the firmware version to identify your hardware type: • 1.x.x = V1 • 2.x.x = V2 • 3.x.x = V3 If your firmware version starts with 1, your charger is a V1 model and will need to be upgraded to work with Octopus Intelligent. What Are My Options? 1. Confirm Your Firmware is Up to Date If you have a V2 or V3 charger, but still see the upgrade message: • Make sure your charger is connected to the internet • Restart the charger to trigger a firmware update • During an update, the status light will flash purple 2. Upgrade to V3 Hardware If you have a V1 charger: • A hardware upgrade programme will be available soon • This will allow you to upgrade to the latest V3 hardware • Full details will be shared when the programme launches 3. Use Manual or Scheduled Charging (For Now) While waiting for an upgrade: • You can continue using manual start/stop charging • You can also use Bluetooth-based scheduled charging via the app • However, you won’t be able to use Octopus Intelligent’s automated schedules Need Help? If you're not sure what version charger you have or need help upgrading: Contact the Simpson & Partners support team via simpson-partners.com/support Summary If your charger shows an upgrade message in the Octopus app, check your firmware version. • V1 chargers are not compatible and will require a hardware upgrade. • V2 and V3 chargers must be online and updated to work with Octopus Intelligent. Support is available to help you check, update, or prepare for the upcoming upgrade programme.

Our EV chargers are built to last. We provide industry-leading protection and peace of mind with: 5-year warranty on all hardware components 10-year warranty on the enclosure and lid Our chargers use robust, weather-resistant materials designed to withstand outdoor conditions and frequent daily use, ensuring reliable performance for years to come.

Yes. We are deeply interested in technology and innovation in technology and our software and hardware teams have always held future-proofing as a core principle. Simpson & Partners EV chargers are designed to be compatible with evolving EV technology, including different charging speeds, connectors and smart energy management. This ensures that your charger continues to meet your charging needs over time. Our chargers are repairable and upgradeable which is more than some other brands. This means in a few years, when you want your charger to have the latest firmware, you'll be able to purchase the latest circuit board and swap it out. As an example, Gen 1 Home Series chargers came out in 2022. Intelligent Octopus Go wasn't available as a tariff then. For these customers, we offer a Version 3 upgrade kit for £85, so they can swap out their old circuit board and connect to this smart tariff.

Our V3 hardware now comes with an industry-leading 5-year hardware warranty. But support doesn’t stop there; whether you’re an existing customer or someone with a charger from the previous company, we’re committed to supporting you long into the future. For chargers that are out of warranty, we aim to provide ongoing help along with replacement hardware at cost where needed. We’re also launching a full catalogue of replacement parts, allowing you (or your installer) to repair your charger easily. This will include everything from front panels and lids to PCBs, sockets and even the small fixings. We’re also introducing a V3 Upgrade Programme, giving you the option to update your charger’s internal hardware to the V3 platform and benefit from the latest features and reliability improvements. So even if your warranty is coming to an end, there’s no need to worry we’ll continue to support you and ensure your charger stays reliable for the long term.

Yes. All chargers (freestanding and wall mounted) are IP-rated, weatherproof and designed for outdoor use in rain, snow, or extreme temperatures.