If your charger has power and the cable is connected but charging doesn’t begin, the issue is usually on the car’s side rather than the charger.

Common reasons

• The car’s charging schedule is active (delaying the session).
• A charging limit has been reached (e.g. car set to stop at 80%).
• Some vehicles require the doors to be locked before charging starts.
• Vehicle’s onboard charger fault.
• Cable not seated correctly in the car’s socket.

Steps to fix the issue

1. Check your car’s charging screen
   • Look for any messages such as “charging scheduled” or “waiting to charge”.
2. Override or disable the car’s charging schedule
   • If you are using smart charging through the Simpson & Partners app, turn off the car’s built-in charging schedule to avoid conflicts.
3. Lock the car
   • Some EVs only begin charging when the doors are locked.
4. Re-seat the cable
   • Unplug the connector, wait 10 seconds, then plug it back in firmly until it clicks.
5. Test with another charger
   • If your car also won’t charge elsewhere, the problem is with the vehicle and not the Simpson & Partners charger.

Quick summary

• Charger on + cable connected but no charging = car not requesting charge.
• First check car’s schedules and charge limits.
• Re-seat the cable and lock the car.
• If the car still won’t charge anywhere, contact your vehicle manufacturer.

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