No. Our paint finishes are designed to withstand UK weather, rain, UV sun and frost. Metal and wood lids on all models are treated for durability, so your charger will stay looking great for years. We make our wood lids our of sustainable Accoya. Dimensionally stable, Accoya wood is a modified pine that undergoes an acetylation process. The result is real wood that doesn’t rot. It doesn’t warp, swell or shrink becuase the small water molecules inside the wood are effectively replaced by acetic acid. ie it's 'pickled'. Wooden lids will in say 10 years begin to change colour if they are exposed to UV light. The change will be very slight becuase we use specialist transluscent paint coats that protect from UV light. The metal fronts are power coated. Their colour will stay the same for many years.

Yes. EV drivers actively filter their search for properties with on-site charging, without it, you're invisible to this fast-growing market. As EV ownership increases, properties without charging are losing bookings year-round to those that offer it. Guests driving EV's need to charge it's an essential feature, not an extra. An on-site charger also generates better reviews and repeat bookings because it enhances the guest experience and shows you've thought of everything.

Every installation is different and every installation cost varies. We've been in the charging industry for years and there are too many variables to stick to a one price fits all. Having said that, we have given a 'from' price for standard installation for transparency and to give our customers a rough indication of what to expect to pay for. We believe this is a very fair cost. All Trusted Partners are local independent electricians that we have known for years, selected for their commitment to great workmanship and high levels of customer service.

A Wired Energy Manager is included with every charger. It is a CT clamp. We include one for a 7kW model and three for a 22kW model.

Our tethered EV charging cables can be neatly wrapped around the charging unit itself, keeping your driveway or garage tidy.For added convenience, we also offer a colour-matched cable hook (£49) as an optional extra at checkout. This provides a nice way to keep your cable tidy and it's by default colour matched to the chargers front.

Yes. You are welcome to have a factory tour and see your charger being made. Please ring us before hand! All our chargers are designed and built our Cotswolds HQ, maintaining strict British quality standards. Every charger, whether it's a 7kW Home Series socket or a multi-storey installation requiring multiple sockets meets the same high reliability and build quality. We regularly hold installer events and can accommodate individual factory visits.

We love colour. Mandy Simpson has curated a beautiful range to suit your home or business. The Home Series Basic model comes with our standard plastic cap in 4 classic colours. The Plus model gives you more choice — premium metal or wood lids, and 14 different front colours so you can create your own combination. Mandy works one-to-one with homeowners, interior designers, and architects. She offers a free personal consultation to help you choose colours that work with your brickwork, windows, doors, and overall environment. Mandy often helps those that live in listed homes or conservation areas put together a supporting pack to win approval from council planners and relevant heritage preservation authorities. Email her at mandy.simpson@simpson-partners.com

The Home Basic charger is our dependable, no‑fuss choice. It features a durable grey plastic cap, four front‑panel colour options, and includes a Wired Energy Manager as standard. The Home Plus charger offers more ways to personalise your setup, with a wider range of colours and the option of premium wood or metal lids. It’s also solar‑compatible and you can choose a Wireless Energy Manager if you prefer it over the wired version. In short, the Plus is ideal if you’re looking for extra style, smarter energy management, or solar integration. The Basic is perfect when you simply want a reliable, straightforward charger that gets the job done.

Our V3 hardware now comes with an industry-leading 5-year hardware warranty. But support doesn’t stop there; whether you’re an existing customer or someone with a charger from the previous company, we’re committed to supporting you long into the future. For chargers that are out of warranty, we aim to provide ongoing help along with replacement hardware at cost where needed. We’re also launching a full catalogue of replacement parts, allowing you (or your installer) to repair your charger easily. This will include everything from front panels and lids to PCBs, sockets and even the small fixings. We’re also introducing a V3 Upgrade Programme, giving you the option to update your charger’s internal hardware to the V3 platform and benefit from the latest features and reliability improvements. So even if your warranty is coming to an end, there’s no need to worry we’ll continue to support you and ensure your charger stays reliable for the long term.

Absolutely. Order a free colour card so you can see the colours in your own space before committing. Order from our website and we’ll post it out via snail mail.

The Wired Energy Manager is a clever small device that balances the electrical load between your car and home. It constantly measures the amount of energy that your home is using and sends any availiable energy to your car (if it's plugged in). Known as a 'load balancing' device it avoids nuisance trips by prioritising energy to the home. So for example when you use the hob, hot tub, microwave etc, the energy manager will prioritise energy for your home appliances and reduce energy going to your car. As soon as you switch off your home appliances and 'reduce the load' on the house, it sends more to your car. We include a Wired Energy Manager with every Home basic or Home Plus charger.

Homeowners that live in listed buildings (grade 1 or 2) or in conservation areas often chose our chargers due to their elegant design, discreet installation finish and customisable finishes. We are happy to help put together plans and image packs to present to your relevant authorities or heritage organisation panels to win their permission and gain approval. Our wall mount chargers are very small and slim. They come in metal (not plastic) with an option for wood lids and a carefully curated colour selection. Our integrated freestanding posts are also very discreet and help the charger blend seamlessly into environments where the final appearance is important.

Yes, we offer bespoke colour-matching in exceptional cases – this is more common for businesses wanting to match their brand than for home installations. Our standard collection: We have 132 carefully curated colours and finishes. Our creative director, Mandy Simpson, personally selects each one to harmonise beautifully with walls, brickwork, and gardens. Important note: Our standard powder coating comes with a 10-year guarantee. Custom colours may not carry the same guarantee. Interested in a bespoke colour? Contact sales@simpson-partners.com (POA) and our production team will assess your request.

Tethered: The charger comes with a cable permanently attached, so it's quick and easy to plug in and go. This is ideal if you always use the same vehicle and want maximum convenience. Untethered: The charger has no fixed cable — you use your own instead. This gives you a neater look with no cable on show when not in use. You can also leave your cable plugged into the charger between charges if you prefer, giving you the best of both worlds.

Every S&P charger comes with smart app control, load management, and over-the-air updates. That means you can schedule charging, monitor usage, and future-proof your setup. Some competitors may have app control, but few combine this with advanced energy management and OTA updates in one reliable package.

Yes. Any qualified electrician can install Simpson & Partners products. If you have your own trusted electrician it's a good idea to share installer guides with them ahead of time.

Yes! Our Home Series Plus chargers are designed to work seamlessly with solar panels, intelligently using any surplus energy your system produces. Every charger comes with a Wired Energy Manager as standard, and you can also choose a Wireless Energy Manager if that suits your setup better. Together, they automatically balance power between your home and your EV, helping you make the most of renewable energy, charge efficiently and keep your energy bills down.‍

We make our wood lids out of real wood Accoya. Accoya wood is a dimensionally stable, modified pine that undergoes a special acetylation process. It doesn’t warp, swell or shrink becuase small water molecules inside the wood are effectively replaced by acetic acid. ie it's 'pickled'. The result is real wood that doesn’t rot. We finish our lids in four beautiful translucent shades which allow the grain of the wood to shine through. Accoya wood is guaranteed not to rot in 50 years and is used by architects around the world of domestic and commercial buildings, window and doors, cladding and bridges.

Yes. Your charge history is kept on high-security AWS servers, all located within the UK. We’ve applied the same rigorous standards used in internet banking to ensure your data is protected. If you're comparing us to other EV charger brands, it's worth asking them where your data goes.

Absolutely. We provide tailored quotes for multiple charger installations at commercial sites. Here's how it works: Use our online configurator or contact our team to specify the number of chargers you need, power rating (7 kW or 22 kW), installation type (wall-mounted or freestanding), and any business features like RFID access, MID metering, or built-in RCBOs. We'll build a quote for you. If you don't have your own electricians, we can connect you with an independent electrical team who will complete a site survey. They'll need photos of your consumer unit, fuse board, and cable routes, plus details about your requirements (payment systems, solar PV, battery integration, etc.). You'll then receive a detailed quotation covering hardware, installation, any civil works or cable trenching, and commissioning. Government grants are available for charging infrastructure, so remember to ask your installer to claim these on your behalf. Branded colour finishes are available on request for business clients.

Yes — connection via our charger is fully supported and will work as expected. Octopus can still start and stop charging, but it cannot automatically stop at your set battery limit because it doesn’t read the real-time charge level.

We combine privacy-first design with banking-grade security. Unlike others, we don’t collect personal details, and all data is anonymised. Plus, we use encrypted connections and UK-based secure servers to keep your information safe, just like your online banking.

No problem! We offer freestanding posts with a single socket, allowing you to install a charger anywhere in your driveway or garage. These posts feature a fully integrated, discreet, and slim design. No wall? No problem!

Yes — when comparing EV charger brands for business use, consider features like user management, metering, access control, installation flexibility and future‑proofing. For example, the Simpson & Partners Home Series EV Charger Plus and its business counterpart from Simpson & Partners offer commercial‑grade options: MID‑certified metering, RFID access control and OCPP support for workplaces and visitor parking. When comparing other brands, check whether they also provide features such as built‑in RCBOs, dynamic load management and freestanding posts. Simpson & Partners stands out for blending these business features with aesthetic design and UK manufacturing.

Not necessarily. Octopus may charge your car at any time to optimise cost and carbon efficiency. Your bill will still reflect the lower smart charging rate.