Our V3 hardware now comes with an industry-leading 5-year hardware warranty. But support doesn’t stop there; whether you’re an existing customer or someone with a charger from the previous company, we’re committed to supporting you long into the future. For chargers that are out of warranty, we aim to provide ongoing help along with replacement hardware at cost where needed. We’re also launching a full catalogue of replacement parts, allowing you (or your installer) to repair your charger easily. This will include everything from front panels and lids to PCBs, sockets and even the small fixings. We’re also introducing a V3 Upgrade Programme, giving you the option to update your charger’s internal hardware to the V3 platform and benefit from the latest features and reliability improvements. So even if your warranty is coming to an end, there’s no need to worry we’ll continue to support you and ensure your charger stays reliable for the long term.

Load balancing is a safety feature which automatically balances the power consumption between your house and the charger, to avoid overloading your fuse. For example, if your home has a 60A fuse and you turn on the electric ovens, electric showers and other high draw appliances and try and charge your vehicle same time, there may not be enough load available for the charger to charge at the maximum rate (which is 32A). When this happens, the charger automatically lowers the charge rate to avoid overloading your supply. To enable load balancing, connect the wired Energy Manager included with Home Series products, or purchase the optional wireless Energy Manager.

Yes. All chargers (freestanding and wall mounted) are IP-rated, weatherproof and designed for outdoor use in rain, snow, or extreme temperatures.

We combine privacy-first design with banking-grade security. Unlike others, we don’t collect personal details, and all data is anonymised. Plus, we use encrypted connections and UK-based secure servers to keep your information safe, just like your online banking.

The Home Basic charger is our dependable, no‑fuss choice. It features a durable grey plastic cap, four front‑panel colour options, and includes a Wired Energy Manager as standard. The Home Plus charger offers more ways to personalise your setup, with a wider range of colours and the option of premium wood or metal lids. It’s also solar‑compatible and you can choose a Wireless Energy Manager if you prefer it over the wired version. In short, the Plus is ideal if you’re looking for extra style, smarter energy management, or solar integration. The Basic is perfect when you simply want a reliable, straightforward charger that gets the job done.

Absolutely! You're welcome to use your own qualified electrician to install your Simpson & Partners Home Series charger. We recommend sharing our installer guides with your electrician beforehand – they'll find our chargers straightforward to install Good news about your warranty: Using your own installer won't affect your warranty at all, as long as the installation is completed by a qualified professional.

Not at all. All our lids and finishes meet our high-quality standards. The choice of metal, wood or plastic is purely aesthetic, your charger will perform reliably whatever colour you pick. Our metal fronts are powder coated. Our lids are either anodised or made of sustainable Accoya wood with a no-rot guarantee for 50 years.

You have two options. Use Tap Electric (free for hosts) where guests scan a QR code on the charger, pay automatically, and the money goes straight to your bank account. Or check the Simpson & Partners app to see exactly how much energy was used and collect payment before guests leave. Either way, you set your own kWh rate and guests understand they need to pay, just like they would at any public charging point.

Typically within 12 months through guest charging revenue, often sooner with just a few extra bookings. After that, it's pure profit a permanent feature that keeps generating income stay after stay, year after year. You're not just covering costs; you're creating a revenue stream while future-proofing your property.

Yes. You are welcome to have a factory tour and see your charger being made. Please ring us before hand! All our chargers are designed and built our Cotswolds HQ, maintaining strict British quality standards. Every charger, whether it's a 7kW Home Series socket or a multi-storey installation requiring multiple sockets meets the same high reliability and build quality. We regularly hold installer events and can accommodate individual factory visits.

We have an industry leading 10 year warranty on the enclosures. Our charger fronts are made of die-cast metal. We designed and chose metal for it's superior strength and durability. The vast majority of EV chargers on the market are made of plastic enclosures. This limits the shape, finish and colours. We then powder coat by hand to a very high finish. Compared to plastic ev chargers, our chargers are heavier and customers and installers often comment on how they can feel and see the build quality. Our charger lids are available in precision-CNC milled metal or sustainable Accoya real wood. With IP65-rated enclosures, premium materials, and rigorous testing, they’re built to withstand the UK’s toughest weather. Many other brands don’t match this level of durability, which means our chargers stay looking and performing like new for longer. ‍

The Basic comes with a plastic lid and the Home Plus has eco wood or metal lid options. The Plus comes with more front colours, options of wireless energy management and ethernet connection (rather than only wired energy management and wifi only), courtesy lights and the Charge Doctor. The Charge Doctor is a clever device that automatically detects faults and instantaneously fixes them without you even knowing about them.

Yes. Your charge history is kept on high-security AWS servers, all located within the UK. We’ve applied the same rigorous standards used in internet banking to ensure your data is protected. If you're comparing us to other EV charger brands, it's worth asking them where your data goes.

Yes. Simpson & Partners provides modular, upgradable EV charging solutions designed for AC commercial use: Our Business Series includes 7kW-22kW wall‑mount and freestanding models, built for scalability and demanding use. Features such as user access control, MID‑certified metering and OCPP compatibility ensure the chargers can expand and integrate with your business infrastructure. Our hardware architecture supports future upgrades. For example, add‑on modules for features like V2G (vehicle‑to‑grid) and dynamic load balancing. Everything is designed and engineered for long‑term use: robust enclosures, British engineering and software built in‑house.

Simpson & Partners was born out of a genuine desire to combine timeless design and best practice engineering. Our team are focussed on providing high-quality EV chargers that look great, work great, connect with Octopus Energy tariffs and won't end up in the landfill. We are a small company and it's taken time and experience to engineer quality and design build into a modern day appliance.Unlike others, we design performance chargers for both home and commercial environments and are the only business that provides an integrated freestanding pedestal design that (in our opinion!) looks nice. We support our customers and installers with a trusted UK support team based at our Cotswold HQ. UK engineering best practises ensures that our chargers stand out for both reliability and future proof technology. ‍Our home wall mount and freestanding chargers have sold to the UK, Europe, Iceland, Switzerland, Australia and the Philippines. Our commercial chargers can be seen at car dealerships, boutique hotels, air b n b's, holiday homes rentals, high profile leisure complexes and high-security private car parks.

Our tethered EV charging cables can be neatly wrapped around the charging unit itself, keeping your driveway or garage tidy.For added convenience, we also offer a colour-matched cable hook (£49) as an optional extra at checkout. This provides a nice way to keep your cable tidy and it's by default colour matched to the chargers front.

No. Our paint finishes are designed to withstand UK weather, rain, UV sun and frost. Metal and wood lids on all models are treated for durability, so your charger will stay looking great for years. We make our wood lids our of sustainable Accoya. Dimensionally stable, Accoya wood is a modified pine that undergoes an acetylation process. The result is real wood that doesn’t rot. It doesn’t warp, swell or shrink becuase the small water molecules inside the wood are effectively replaced by acetic acid. ie it's 'pickled'. Wooden lids will in say 10 years begin to change colour if they are exposed to UV light. The change will be very slight becuase we use specialist transluscent paint coats that protect from UV light. The metal fronts are power coated. Their colour will stay the same for many years.

Yes. All Simpson & Partners EV chargers come with powerful management software built-in, designed for both home and commercial use.For home use – Our Home Series chargers seamlessly integrate with intelligent octopus go, the plus models allow you to use excess solar energy and the app allows you to lock your charger, set charging schedules and track energy usage. Good for those who need to submit energy usage to their employers for reimbursement. For businesses – Our Commercial Series chargers are modular and include user-management tools, secure access control (like RFID), MID-certified metering for accurate billing, and OCPP 1.6J support for managing multiple chargers across your site. We also integrate with third-party specialist apps like Tap Electric, Wevo and Fuuse so you can manage and monetise your charging infrastructure.

The Home Series Basic models are perfect for straightforward home charging. Select from 4 colour options for the wall mounted model including a grey plastic lid and wired energy management as standard. The Home Series Plus models give you more choice more signature colours, metal or wood lids, solar integration and wireless energy management. Both Basic or Plus options have tethered or untethered options and come as 7kW or 22kW models so you can get a charger that fits your home, style and wallet. No wall? No problem! If you have a driveway without a nearby wall to mount a charger on, then consider our Freestanding model. We really like this as its discreet, fully integrated. It's even slimmer in real life and looks like quiet luxury.

Wall-mounted chargers attach to a suitable vertical wall (eg brick). The free-standing charger is an integrated pedestal model that has been designed for properties and driveways and car parking bays that don’t have a wall nearby to mount the charger on.

Our chargers are easy to install and require no earth rods. Installers enjoy putting our product into homes. Install templates are on the packaging. We’ve got easy to use Bluetooth set up and electrician friendly details such as screw rib bars which hold screws in, eliminating the chance of losing them on the ground.

We make our wood lids out of real wood Accoya. Accoya wood is a dimensionally stable, modified pine that undergoes a special acetylation process. It doesn’t warp, swell or shrink becuase small water molecules inside the wood are effectively replaced by acetic acid. ie it's 'pickled'. The result is real wood that doesn’t rot. We finish our lids in four beautiful translucent shades which allow the grain of the wood to shine through. Accoya wood is guaranteed not to rot in 50 years and is used by architects around the world of domestic and commercial buildings, window and doors, cladding and bridges.

The Home 7 and Home 7 Plus are both single-phase AC chargers and will deliver up to 7.3kW (32 amps) to your car. The Home 22 is a three-phase charger and can deliver up to 22kW—three times the power. Just keep in mind, you’ll need a three-phase power supply to get the full 22kW.

Yes. V2G (Vehicle-to-Grid) is upgradable via an expansion module, allowing your charger to support future bi-directional energy features.

For most UK homes and electric vehicles, a full charge takes 6-8 hours overnight using a 7kW home charger. The exact time depends on your car's battery size and how much charge is left. For example, a typical 60kWh EV battery charging from empty to full at 7kW takes around 8-9 hours. Smart charging tip: Use our smart chargers with tariffs like Octopus Intelligent to automatically schedule charging during off-peak hours, saving money while your car charges overnight.