Yes! We offer customisable charger lids in both metal and wood to match your home's style:Metal lids: Perfect for a sleek, modern look that complements contemporary properties.Wood lids: Provide a natural aesthetic that blends beautifully with gardens, driveways or interior spaces. Real sustainable wood (accoya) in four beautiful translucent shades and a no rot guarantee for 50 years.Choose the finish that best suits your property's design and personal taste.

We’re continuing to invest in support throughout 2026, building on the reliability gains delivered with our V3 hardware. This platform is also being extended to our 22 kW chargers, bringing the same stability across the full range.On the software side, we’re releasing updates that prevent issues before they appear, along with a full app redesign featuring guided, step‑by‑step diagnostics so you can resolve most problems instantly. And if you do need us, we’re expanding our phone, email and live chat availability for faster access to the team.Our approach is simple: the best support works quietly in the background with continuous firmware improvements, automatic fixes and regular updates that make your charger more reliable over time and more real people to answer your calls.

Yes. All chargers (freestanding and wall mounted) are IP-rated, weatherproof and designed for outdoor use in rain, snow, or extreme temperatures.

If you're seeing a message from Octopus Intelligent that your charger needs an upgrade, it's likely that your charger's hardware version isn't compatible with Octopus Intelligent. This guide explains why and what you can do about it. Why This Happens • Octopus Intelligent relies on a communication protocol called OCPP, which requires certain hardware capabilities. • Only V2 and V3 Simpson & Partners chargers support this protocol. • V1 chargers do not have the required memory or processing power to work with Octopus Intelligent. How to Check Your Charger’s Hardware Version 1. Open the Simpson & Partners app 2. Go to Settings 3. Tap on Info 4. Look at the Firmware Version Use the first number of the firmware version to identify your hardware type: • 1.x.x = V1 • 2.x.x = V2 • 3.x.x = V3 If your firmware version starts with 1, your charger is a V1 model and will need to be upgraded to work with Octopus Intelligent. What Are My Options? 1. Confirm Your Firmware is Up to Date If you have a V2 or V3 charger, but still see the upgrade message: • Make sure your charger is connected to the internet • Restart the charger to trigger a firmware update • During an update, the status light will flash purple 2. Upgrade to V3 Hardware If you have a V1 charger: • A hardware upgrade programme will be available soon • This will allow you to upgrade to the latest V3 hardware • Full details will be shared when the programme launches 3. Use Manual or Scheduled Charging (For Now) While waiting for an upgrade: • You can continue using manual start/stop charging • You can also use Bluetooth-based scheduled charging via the app • However, you won’t be able to use Octopus Intelligent’s automated schedules Need Help? If you're not sure what version charger you have or need help upgrading: Contact the Simpson & Partners support team via simpson-partners.com/support Summary If your charger shows an upgrade message in the Octopus app, check your firmware version. • V1 chargers are not compatible and will require a hardware upgrade. • V2 and V3 chargers must be online and updated to work with Octopus Intelligent. Support is available to help you check, update, or prepare for the upcoming upgrade programme.

Minimal! All Simpson & Partners EV chargers are built to last and weatherproof. We recommend: • Occasional visual checks for wear or damage • Keeping the cable clean and safely stored • Software updates (done automatically via Wi-Fi) • Do not use harsh chemicals (eg bleach) • Never jet wash your EV charger And if you need support, our UK-Cotswolds based team is here to help.