If the simpson and partners charger isn't detecting your home wifi, you can connect it directly to a wifi hotspot created by your mobile phone. This will allow it to connect to the internet and download any software updates that are required.

For iPhones (iOS)

1. Open the Settings app.
2. Tap “Personal Hotspot.”
3. Turn on “Allow Others to Join.”
4. Set or check the Wi-Fi password.
5. Other devices can now connect to your iPhone’s Wi-Fi network using that password.

📝 Make sure your mobile data is on — your phone uses it to share the internet.

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For Android Phones

1. Open Settings on your phone.
2. Tap “Network & Internet” or “Connections.”
3. Look for “Hotspot & Tethering.”
4. Tap “Wi-Fi Hotspot” and turn it ON.
5. Tap the hotspot name or password if you want to change them (recommended for security).
6. Other devices can now connect using that name and password.

📝 Tip: The menu names might be a little different depending on your phone brand (Samsung, Google, etc.).

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The charger should detect the network in "available networks", it will appear as the name you have set up for your hotspot. Input your password and click confirm.

If it dosn't appear under available networks, you can add the network manually.

SSID - Name of the hotspot

Password - Setup when you created the network

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The charger should then connect to the internet and if there is an available update it will start downloading.

Note - If connected to your hotspot you will only have wifi connection when this network is turned on, connecting to your home wifi is the prefered option