If you are using our wireless energy manager, this message means that the Simpson & Partners charger has lost the connection with the wireless energy puck. This means that it is no longer receiving the property usage data, if you have set a fail safe reading (in the installers section),the charge point may slow down the power offered to your car. This is because it no longer has the live data of what your property is using so defaults to safe lower limit. You may see that your car charges slower than expected untill this is resolved.

Our Wireless Energy manager has an internal battery that sometimes needs charging. Typically when this message appears it means that the internal battery needs a charge. Connect a USB cable to the energy manager and charge for 12 hours and this will resolve your issues

‍