If you are using our wireless energy manager, this messagemeans that the Simpson & Partners charger has lost the connection with thewireless energy puck. This means that it is no longer receiving the propertyusage data, if you have set a fail safe reading (in the installers section),the charge point may slow down the power offered to your car. This is becauseit no longer has the live data of what your property is using so defaults tosafe lower limit. You may see that your car charges slower than expected untillthis is resolved.

Our Wireless Energy manager has an internal battery thatsometimes needs charging. Typically when this message appears it means that theinternal battery needs a charge. Connect a USB cable to the energy manager andcharge for 12 hours and this will resolve your issues

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