Home Charging
Wall Mount
Freestanding
Our Colours
Installation
Energy Tariffs
What Sets us Apart
Charging FAQs
Business Charging
Freestanding
Wall Mount
About us
Our Story
News & Blog
Our Partners
Sustainability
Our Team
Careers
Support
Contact
Purchase
Purchase
Buy template
Ethernet Connection Troubleshooting Guide
1️⃣ Check the Physical Connection
Make sure the
Ethernet cable
is firmly plugged into both the
device
and the
router/switch
.
Look for
LED lights
near the Ethernet port:
✅
Blinking light
→ active connection/data transfer
⚠️
No light
→ possible cable or port issue
2️⃣ Try a Different Cable
Swap the cable with a known good one.
Ethernet cables can fail internally even if they look fine.
3️⃣ Try a Different Port
Plug the cable into a
different port
on the router or switch.
Sometimes ports fail while the device is fine.
4️⃣ Check Network Settings
Ensure your device is set to
obtain an IP automatically (DHCP)
.
Alternatively, verify that a
static IP
is configured correctly if used.
5️⃣ Restart Devices
Restart both your
router
and the
device
.
This can resolve temporary network issues.