When a device suddenly stops connecting to your network, it’s often because something changed — even small adjustments can have a big impact.
Before diving into deeper troubleshooting, check the points below 👇

1️⃣ Did You Change Internet Provider?

• If you’ve switched to a new ISP, your router, modem, or login details may have changed.
• Make sure:
  • You’re using the new Wi-Fi network name (SSID) and password.
  • Your new router is set to 2.4 GHz if your device doesn’t support 5 GHz.
  • Any previously connected devices are updated with the new network credentials.

2️⃣ Have You Changed Router or Network Settings?

• Check if any of the following were recently updated:
  • ✅ Wi-Fi name (SSID) or password
  • ✅ Network security settings (e.g., WPA2/WPA3)
  • ✅ IP address range, DHCP settings, or firewall rules
  • ✅ Parental controls or MAC address filters

🔐 Even a small change — like a new password — can stop devices from reconnecting automatically.

3️⃣ Have You Moved Your Router or Wi-Fi Extenders?

• Changing the physical location of your router or extender can affect signal strength and coverage.
• Make sure:
  • The router is centrally located and not blocked by thick walls or metal objects.
  • The charger or device is within good signal range.
  • If you use extenders, they’re still properly linked to the main router.

📶 A weaker or unstable signal can cause your network to disappear or become unreliable.

4️⃣ Did You Add or Remove Any Network Equipment?

• Check if you recently:
  • Added a new router, mesh system, or booster
  • Removed or unplugged network equipment
  • Installed a new firewall or VPN

🛑 Any of these changes can interrupt how your devices find and connect to the network.

5️⃣ Other Common Network Changes

• Firmware or software updates on your router or ISP equipment
• Changes to power settings or scheduled reboots
• ISP outages or maintenance

🧭 What to Do If Something Changed

• Update the device or charger with the new Wi-Fi name and password.
• Reconnect or reset Wi-Fi extenders if they were moved.
• Reboot the router, modem, and the device.
• If unsure, contact your ISP or installer for help restoring original settings.

💡 Tip: Even if you didn’t make changes yourself, someone else in the household or workplace might have — it’s always worth double-checking.

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