If your charger frequently loses its internet connection, it can affect remote control and updates. Here’s how to fix it.

Possible Causes:

• Weak Wi-Fi signal where the charger is installed
• Router issues or temporary internet outages
• Charger firmware needing an update

Steps to Fix the Issue:

1. Check Your Wi-Fi Signal Strength
   Make sure your charger is within range of your Wi-Fi router. If the signal is weak, try moving your router closer or use a Wi-Fi booster to improve coverage.
2. Restart Your Router and Charger
   Turn off your Wi-Fi router, wait 30 seconds, then turn it back on. Do the same with your charger by switching it off and on again. This can help refresh the connection.
3. Update Your Charger’s Firmware
   Open the Simpson & Partners app and check if your charger’s firmware is up to date under the general settings. If not, connect the charger to the internet and restart it to trigger the update.
4. Reconfigure Wi-Fi Settings
   If problems persist, reconnect your charger to your Wi-Fi network by following the Wi-Fi setup guide. This ensures the charger has the correct network details.

If the problem continues after these steps, contact your Wi-Fi provider or online forums for further assistance.

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