In order to take advantage of smart tariffs, report usage and receive software updates, Simpson and Partners chargers require a strong and stable internet connection. Onsite issues can lead to weak or intermittent internet connection which can interupt these services.

Possible Causes:

• Weak Wi-Fi signal where the charger is installed
• Router issues or temporary internet outages

Steps to Fix the Issue:

1. Check Your Wi-Fi Signal Strength
   Make sure your charger is within range of your Wi-Fi router. If the signal is weak (anything below -70), try moving your router closer or use a Wi-Fi booster to improve coverage.
2. Restart Your Router and Charger
   Turn off your Wi-Fi router, wait 30 seconds, then turn it back on. Do the same with your charger by switching it off and on again. This can help refresh the connection.
3. Reconfigure Wi-Fi Settings
   If problems persist, reconnect your charger to your Wi-Fi network by following the Wi-Fi setup guide.

‍If the problem continues after these steps, contact your Wi-Fi provider or online forums for further assistance.

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