If your charger isn’t connecting to Wi-Fi, it won’t be able to access smart features, firmware updates, or remote support.

In order to change/update any Wi-Fi settings you will need to be within Bluetooth range (approximately 5 metres) and connected to the charger.

Follow the handy WiFi Setup Guide

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Use the steps below to identify and fix the issue.

Possible Causes

• Incorrect Wi-Fi password or network name - check if the network has symbols such as " ' or () ect in the SSID
• Weak Wi-Fi signal at the charger’s location
• Security Settings on your network
• Incompatible router settings (e.g. using only 5 GHz)
• Charger or router needs restarting

How to Fix It

1. Check Network Compatibility
   • The charger supports 2.4 GHz Wi-Fi only
   • If your router uses 5 GHz or mixed mode, ensure 2.4 GHz is enabled
2. Double-Check the Password
   • Passwords are case-sensitive — confirm special characters, spaces, or capital letters
   • This can also be copied/pasted directly from the settings app on your device.
3. Improve the Signal
   • Move the router closer, use a Wi-Fi booster, or consider mesh Wi-Fi
4. Restart Devices
   • Power off your router and charger
   • Wait 30 seconds, then power them back on
   • Retry connecting via the Simpson & Partners app
5. Use Manual Setup
   • In the app, choose “Set Wi-Fi Manually”
   • Enter your network name (SSID) and password manually

Summary

Ensure your charger is within range of a 2.4 GHz Wi-Fi network, your password is correct and the signal strength is good.

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If the issue persists, contact your internet provider/wifi forums for more support.

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