If your network doesn’t show up when trying to connect your charger, follow these steps:
1️⃣ Check Your Wi-Fi Band
- Make sure your network is 2.4 GHz.
- Important: The charger only supports 2.4 GHz networks. 5 GHz networks will not appear.
2️⃣ Verify Network Type
- Some routers have mixed or combined networks (2.4 GHz + 5 GHz under the same name).
- This can confuse the charger — it may not detect the correct band.
- If possible split your network so it broadcasts a seperate 2.4GHz Chanel)
3️⃣ Move the Router Closer
- Ensure the charger is within range of the 2.4 GHz Wi-Fi signal.
- Walls, floors, and other electronics can weaken the signal.
4️⃣ Use a Booster if Needed
- If the signal is weak, consider installing a Wi-Fi booster to extend coverage.
5️⃣ Try Adding the Network Manually
- In your app, select “Add Network Manually” and enter the network name (SSID) and password.
- This can help if the network isn’t broadcasting properly or is hidden.
6️⃣ Restart the Charger and Router
- Power cycle the charger: turn it off and back on.
- Sometimes, this refreshes the network scan and resolves connectivity issues.
💡 Quick Tips:
- Double-check the Wi-Fi password. A typo can prevent the network from connecting.
- Make sure no MAC address filters are blocking the charger on the router.
- After making changes, always rescan for networks in the app.