If Octopus Intelligent reports that your charger isn’t online, it means the charger has lost its internet connection and cannot receive charging schedules or updates from Octopus. Follow the steps below to restore connectivity.

Common Causes

• The charger has lost connection to your Wi-Fi
• Your home internet is down or unstable
• The charger is too far from your router, causing a weak signal
• The Wi-Fi settings were changed or reset
• There is a temporary issue with your internet service provider

How to Fix This

1. Reconnect Your Charger to Wi-Fi

Use the Simpson & Partners app to reconnect your charger:

1. Open the app
2. Go to the Settings section
3. Select change wifi network
4. Pick your network from the list of networks
5. Enter your Password and click "connect

You can also follow the Wi-Fi Setup Guide for step-by-step instructions below:

2. Improve the Wi-Fi Signal

If the charger is far from the router or behind thick walls:

• Move the router closer to the charger, if possible
• Consider installing a Wi-Fi booster or mesh system near the charger

3. Restart the Charger and Router

Power cycling can fix temporary connection issues:

1. Turn off your Wi-Fi router and charger
2. Wait 30 seconds
3. Turn both back on
4. Wait a few minutes for them to reconnect

If the Issue Persists

• Consider using a 4G-to-Wi-Fi router as a dedicated connection for your charger
• Contact your network provider for further troubleshooting or next steps

Summary

A stable internet connection is essential for Octopus Intelligent to work correctly.
If your charger is reported as offline:

• Check your home Wi-Fi
• Reconnect the charger
• Improve the signal strength
• Restart your devices
• Update firmware if needed

Taking these steps should restore internet access and get your smart charging features working again.

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