If you are experiencing issues with your car charging and you have an unteathered version of our charger, follow the steps below to troubleshoot:

1. Ensure the cable is fully inserted

• Make sure the charging cable is properly connected.
• If the cable isn’t fully inserted, the charger will show a white light instead of a blue light, which indicates it has detected the car is connected.
• If the cable still won’t fully insert, press the lock/unlock button to reset the motor lock and allow the cable to engage.

2. Check schedules

• Ensure that neither the charger nor the car has an active charging schedule that could prevent charging.
• If you are using Octopus Intelligent, make sure it is properly connected, as their system controls the charging schedule.

3. Test with another cable

• If possible, try using a different charging cable to rule out any issues with the cable itself.

4. Test with another car

• If available, try charging a different vehicle. This helps determine whether the issue is with the charger or the car.

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