Simpson & Partners chargers have built in safetyfeatures that are designed to keep you and your car safe. If the chargerdetects a situation that is unsafe it will automatically prevent charging untilthe situation becomes safe. Typically if the voltage is too high, or too lowthen this triggers the safety cut off to prevent charging from happening andyou will see a red flashing light.

When the message is displayed the charger has detected anunsafe voltage at your property while attempting to charge your car.

Please press the reset button located within the ring ofLED's on the charging flap.

Please can you also power the device off at the mains wait 1minute and power it back on

This should resolve the issue. If the issue persists please do open a ticket and we will investigate.

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