The “Cloud Disconnected” message in the Simpson & Partners app means your charger is not currently connected to the internet. While charging will still work manually, features such as remote control (outside of Bluetooth range), live data, and smart charging modes will not function until the connection is restored.

Why This Happens

• The charger has lost its Wi-Fi connection
• Your home internet is down or unstable
• A temporary server or network issue
• The charger hasn’t fully reconnected after a restart or update

How to Fix the Issue

1. Check if the Charger is Connected to Wi-Fi

• Open the Simpson & Partners app
• Go to Settings > Info
• If the charger appears offline, follow the Wi-Fi Setup Guide to reconnect

2. Test Your Home Internet

• Use another device (e.g. a phone or laptop) to check your internet connection
• If other devices aren’t working, restart your Wi-Fi router

3. Restart the Charger

• Turn off the charger at the isolator switch or circuit breaker
• Wait 10 seconds, then turn it back on
• Allow a few minutes for it to reconnect to the cloud

4. Check for Firmware Updates

• In the app, go to Settings > Info and check the firmware version
• If an update is pending, the charger will download it when back online
• Restarting the charger can help trigger the update

5. Confirm Wi-Fi Signal Strength

• If the charger is far from your router or behind thick walls, signal may be too weak
• To improve this:
  • Move your router closer to the charger
  • Use a Wi-Fi booster near the charger for better coverage

Summary

The “Cloud Disconnected” message means your charger cannot access the internet. This affects remote features and smart functionality. Follow the steps above to reconnect, or contact Simpson & Partners support if the issue continues.

‍