If your charger shows no lights, no response in the app, and appears completely dead, the issue is usually with the power supply rather than the charger itself.

Common Causes

1. The isolator switch is off (usually located near the charger).
2. Circuit breaker or RCD has tripped in your consumer unit.
3. Loose wiring or installation issue at the breaker or isolator.
4. Mains power outage at your property.

Steps to Fix the Issue

1. Check the Isolator Switch
   • Ensure the switch next to the charger is turned on.
   • It should be firmly in the up/on position.
2. Inspect the Consumer Unit (Fuse Board)
   • Look for a tripped circuit breaker or RCD.
   • Reset by switching it fully off and back on.
3. Test for Power Elsewhere
   • Check if other appliances or sockets in the house are working.
   • If not, you may have a wider power outage.
4. Check the Charger Again
   • After resetting, give the charger 2–3 minutes to reboot.
   • Look for status lights.
5. Contact an Electrician or Support
   • If breakers keep tripping, or if there is still no power, a qualified electrician should inspect the wiring.

Summary

• No lights = no supply.
• First, check your isolator and fuse board.
• If the issue repeats, call a professional.

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