The Simpson & Partners Ltd (S&P) guarantee provides benefits that are additional to and do not affect your statutory rights as a consumer.
The S&P warranty covers the repair or replacement (at S&P’s discretion) of your S&P product if it is found to be defective due to faulty materials or workmanship within the guarantee period. If any part is no longer available (e.g. particular colour variations or wood finishes), S&P will replace it with a functional replacement part.
If the S&P product is used in the way it is intended and it breaks down within the warranty period, it is our responsibility to repair or replace it. Our products are designed, engineered, and constructed for continual high performance in normal domestic settings and in the majority of commercial settings. There are, however, some circumstances in which an S&P warranty doesn’t cover the repair or replacement and those situations are detailed below-
Faults caused by:
The maximum liability of S&P under this warranty is limited to the purchase price of the product covered by the warranty. S&P accepts no liability to the end customer for any loss of profit, loss of business, business interruption, or loss of business opportunity.
In the instance that we need to send an engineer on-site following a claim, you will be responsible to pay our engineer call out fee if:
S&P products installed by a qualified electrician will be guaranteed for 3 years and include on-site parts and labour.
For the avoidance of doubt, return to base means that you will need to cover the cost of returning the goods to us for any reason.
The terms and conditions of a S&P warranty are as follows:
Your S&P warranty is only valid for the original purchaser at its originally installed address and location only.
Simpson & Partners will transfer the warranty to a new property address or location provided:
If your S&P product was installed by a third party (e.g.: your electrician), please contact the third party that has installed your S&P product.
If you have any questions about what the S&P warranty covers or have a claim query, please use the repair & replace option in the S&P support site.