Our Warranty

We believe in straightforward protection, no fine print, no hidden clauses, just a warranty you can trust. Since 2016, we’ve been designing and testing electric vehicle chargers, improving them over time to make them more reliable and hassle free.

We understand that buying a charger is a big investment, and we want you to feel confident that it will support your everyday needs. Our warranty offers real peace of mind, guaranteeing your charger works when you need it. With clear, honest coverage, you’ll never have to worry about hidden conditions or unexpected exclusions, just trusted protection for your investment.

While many charger brands rely on sealed, non-serviceable designs, we take a different approach. One that prioritises longevity and sustainability. Our chargers are built with modular, upgradable enclosures, crafted from beautifully painted metal and wood. They have been deliberately built for durability and timeless design. And if the metal or wood components ever fail? We’ll replace them, guaranteed for the product’s entire lifetime.

Power electronics in harsh outdoor environments face intense demands, high electricalloads over long periods generate heat and strain on components. That’s why wepartner with industry leading semiconductor and component manufacturers,ensuring exceptional performance and durability. Our chargers feature highcopper content PCBs and conformal coating, maximising reliability in allconditions.Our technical team will work with you to resolvethe issue, including remote diagnostics and repair.  However, if it determined that an on-sitewarranty visit is required to resolve the issue, we will require a deposit, tocover attendance and transit.  This sum is returnable if the unit is faulty.

To take advantage of the warranty offer, you must register the unit in accordance with the customer information supplied with your unit at purchase. If you have not yet registered your warranty, please fill in the form located on our support site - here. Have your invoice date and serial number to hand.