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Charger User  FAQ

Our chargers are easy to install and require no earth rods. Install templates are on the packaging as well as technical support guides.

The Home 7 and Home 7 Plus are both single phase chargers and will deliver 7kW/32-amps to your car. Home 22 is a 3-phase charger and can deliver three times the power. The Home 22 will require a 3-phase supply to deliver 22kW to your car.

Single phase power supply is common in approximately 85% of domestic UK properties. Simply put, it is where power to your home is delivered down one live wire protected by one fuse normally 60, 80 or 100 amps. If you have single phase power, then the highest rate of charge you can get from an EV charger is 7.3kW (kilowatts).

The main difference is the amount of power that can be delivered, a 3-phase supply can typically deliver three times the power a single phase can.

Take a look near your electricity meter, you should be able to determine from that what looks like a fuse from one or three sockets, and if only one then you are on single phase. Most domestic UK properties (approximately 85%) have single phase.

A 22kW charger will need a 3-phase supply to deliver up to 22kW to your vehicle. However, you can install a 22Kw charger on a single phase power supply. This is useful if you are thinking about getting a 3-phase upgrade in the future. If you do this, then you’ll generate up to 7kW.

To get a 3-phase upgrade you will need to contact your distribution network operator (DNO) they will be able to advise what the next steps will be. If you don’t know who your DNO is, contact your electricity provider or search on the internet “who is my DNO”.

Yes, the installer will just need to connect to one phase within the charger.

This will be determined by the loads in your home and can be assessed by an electrician, however you can make an assumption if you have a fairly large fuse board and/or some large appliances i.e. Induction hob, several ovens, hot tub etc.

In a domestic property the fuse will be one of three sizes, 60, 80 or 100 amp. This should be printed on the side of the fuse and while it is usually correct, sometimes the number indicated on the sticker may not be accurate. Your electrician can check this for you, or you may be able to find out from your electrical network operator (DNO).

Yes, you can. With an S&P charger you can include the Home Energy Manager within your purchase, this will allow the installer to set a limit that will not be exceeded and therefore will protect your supply fuse.

Tethered mode allows the user to permanently lock the plug into the charger unless disabled, you may use this mode to prevent cable theft or just for added convenience.

This function will lock the plug into the charger socket whilst a charge is taking place, the plug will be released at the end of a charge or when the charging is halted by the user.

This is controlled by the vehicle and not the charging equipment, in most cases unlocking the vehicle manually will release the plug, however if this does not work you may need to check your vehicle handbook or speak to your dealer.

Yes, we are. We have worked hard to ensure all the S&P chargers are fully compliant with the new government regulations.

Our chargers do not offer bi-directional charging.

This idea is still in it’s early conception stage, and not supported by many vehicles. Bi-directional charging is not possible with standard EV chargers, and requires specific, bulky and expensive charging equipment.

Similar to all standard “Mode 3” EV chargers, our chargers rely on the vehicle’s on-board charger to convert AC power from the mains to DC power to charge the batteries. In nearly all EV’s currently available, the on-board charger only works in one direction  – so you can’t take energy out of the batteries and feed this back into the grid.

The majority of our chargers’ smart features work over Bluetooth, however the reporting feature is the only one that requires a Wi-Fi connection.

Your charger will need to be connected to the internet to record the charge logs to be displayed in the charge history. If your charger is offline during the charge session, the logs will not be recorded.

If there is weak signal at the location of the charger, we would recommend using Wi-Fi boosters to strengthen the signal to ensure charge logs are recorded.