If you are using Octopus Intelligent, follow these steps to resolve common issues:

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1. Check the charger’s internet connection

• Ensure your charger is connected to Wi-Fi. A stable connection is required for Octopus Intelligent to manage charging schedules properly.

2. VW known issues

• Some VW vehicles may have a “deep sleep” issue, where the car does not wake automatically to start charging.
• To resolve this, set the charging schedule in the car itself or wake the car manually by locking and unlocking it with the key fob.

3. Reset connection with Octopus

• If charging does not start as expected or schedules seem incorrect, try resetting the connection with Octopus to refresh your charger’s schedule and ensure it is communicating correctly with their system.

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